Terms of service

TERMS OF SERVICE

Effective September 21, 2026

This website and online store are operated by ZAI Brands LLC, a Delaware limited liability company doing business as Noodles the Pooch (“Noodles,” “we,” “us,” or “our”). We provide this website, including its information, features, products, and related services (collectively, the “Services”), subject to these Terms of Service (the “Terms”).

By visiting the website, creating an account, or purchasing from us, you agree to these Terms and to the policies referenced here, including our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy. If you do not agree, do not use the Services. If these Terms conflict with rights that cannot legally be waived, those mandatory rights control.

Our store is hosted by Shopify Inc., which provides the ecommerce platform used to offer and sell our products.

SECTION 1 — ONLINE STORE TERMS

You represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have authorized any minor dependent using the Services under your supervision.

You may not use the Services or products for any illegal or unauthorized purpose, violate applicable laws, infringe intellectual-property rights, or transmit malicious code. A breach may result in suspension or termination of access.

SECTION 2 — ORDERS, ACCEPTANCE, AND CANCELLATIONS

Placing an order is an offer to purchase. An order-confirmation email acknowledges receipt but does not prevent us from declining or canceling an order before fulfillment for reasons including product unavailability, pricing or listing errors, suspected fraud, unauthorized resale, payment issues, or shipping restrictions.

Payment is collected when you place your order. If we cancel an order or item before shipment, we will refund the amount paid for the canceled item, including applicable taxes and shipping charges allocated to that item.

To request a change or cancellation, email support@noodlesthestore.com with your order number as soon as possible. Changes and cancellations cannot be guaranteed once an order enters fulfillment. A delivery address cannot be changed after the order ships.

SECTION 3 — PRICES, PAYMENT, TAXES, AND PROMOTIONS

Prices are shown in the currency displayed at checkout and may change without notice. The price charged is the price shown when the order is placed, subject to correction of genuine errors as described in Section 14. Shipping charges, discounts, and applicable taxes are shown at checkout before payment.

Canadian orders may be subject to import duties, taxes, or brokerage charges unless those amounts are collected at checkout. The customer is responsible for charges assessed upon import.

Unless specifically stated, only one promotional code may be used per order. Promotions may have separate eligibility rules, dates, exclusions, or quantity limits. Discounts cannot be applied after an order is placed.

SECTION 4 — PRODUCTS, AVAILABILITY, AND DISPLAY

Some products, collections, sizes, and colorways may be available only online or in limited quantities. Adding an item to a cart does not reserve it. We may limit quantities, discontinue products, or restrict sales by person, household, order, region, or jurisdiction where reasonably necessary.

We try to display product colors, images, dimensions, materials, and descriptions accurately, but screen settings and production variations may affect appearance. Product-page details at the time of purchase form part of your order.

Noodles the Pooch and related names, artwork, characters, likenesses, phrases, and brand materials are used under license. Purchasing a product does not transfer any intellectual-property rights.

SECTION 5 — SHIPPING AND DELIVERY

We currently ship to addresses in the United States and Canada. Available shipping methods, charges, and free-shipping thresholds are displayed at checkout and described in our Shipping & Delivery Policy: https://noodlesthepooch.com/policies/shipping-policy.

For launch collections, the product page and order confirmation may show a fixed date on which shipping begins. A shipping-start date is when we expect fulfillment to begin; it is not a guaranteed individual dispatch date or delivery date. Orders are fulfilled in the order received. Selecting a faster shipping service affects transit after dispatch and does not move an order ahead of its applicable fulfillment start date.

Delivery estimates are estimates, not guarantees. Once a carrier receives a package, tracking provides the latest delivery information. A “label created” status may mean the package is still being prepared for carrier pickup. Tracking may take up to 48 hours to update.

If we cannot ship within the timeframe communicated for your order, we will notify you, provide a revised expected shipping date when reasonably available, and explain available cancellation and refund options. If no reasonable revised date can be provided, you may cancel the unshipped items for a full refund of the amounts paid for those items, including applicable shipping charges and taxes.

SECTION 6 — RETURNS, REFUNDS, AND PRODUCT ISSUES

Eligible merchandise may be returned within 30 days after delivery if it is unused, unworn, unwashed, and in its original packaging, with proof of purchase. Return shipping is free for approved eligible returns, and the restocking fee is 0%.

To start a return, email support@noodlesthestore.com with your order number and the items you wish to return. Do not send merchandise back until the return is approved and you receive a return label and instructions. Gift cards and custom or personalized products are not eligible for change-of-mind returns, without limiting rights for damaged, defective, or incorrectly supplied goods.

Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, email support@noodlesthestore.com with your order number.

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@noodlesthestore.com as soon as possible with your order number, a description, and photographs if available. Keep the item and packaging while we review the issue.

Full terms are in our Return & Refund Policy: https://noodlesthepooch.com/policies/refund-policy.

SECTION 7 — BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate billing, delivery, contact, and account information and to update it promptly. You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account, except where applicable law provides otherwise.

We may limit or cancel orders that appear to be placed by dealers, resellers, distributors, automated systems, or fraudulent actors. If we change or cancel an order, we may contact you using the email address, billing address, delivery address, or phone number supplied with the order.

SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

The Services may provide access to third-party tools, payment services, carriers, social platforms, or links that we do not control. Third-party services are provided under their own terms and policies. Review those terms before using them. To the extent permitted by law, we are not responsible for third-party websites, content, tools, or transactions.

SECTION 9 — INTELLECTUAL PROPERTY

The Services and their content, including text, graphics, logos, artwork, photographs, videos, product designs, software, and site presentation, are owned by or licensed to us and are protected by applicable intellectual-property laws. You may use the Services only for personal, noncommercial shopping and informational purposes.

You may not reproduce, distribute, modify, publish, sell, resell, scrape, exploit, or create derivative works from any part of the Services without prior written authorization from the applicable rights owner.

SECTION 10 — COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit reviews, feedback, ideas, images, contest entries, or other content (“Submissions”), you represent that you have the right to submit them and that they do not violate law or third-party rights. You grant us a nonexclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, translate, and display the Submissions for operating, improving, and promoting the Services, subject to our Privacy Policy.

We may monitor, edit, or remove Submissions that we reasonably believe are unlawful, infringing, deceptive, abusive, obscene, malicious, or otherwise violate these Terms. We are not required to keep Submissions confidential, pay compensation for them, or respond to them unless separately agreed in writing.

SECTION 11 — PERSONAL INFORMATION

Our collection and use of personal information are governed by our Privacy Policy: https://noodlesthepooch.com/policies/privacy-policy.

SECTION 12 — PROHIBITED USES

You may not use the Services to violate law; infringe intellectual-property, privacy, publicity, or other rights; harass, threaten, defame, discriminate, or abuse others; provide false or misleading information; upload malware; collect personal information without authorization; spam, phish, pharm, pretext, spider, crawl, or scrape except as allowed by law or written permission; interfere with security or operation; evade access controls; or engage in obscene, fraudulent, or harmful conduct.

We may suspend or terminate access for prohibited use.

SECTION 13 — GENERAL CONDITIONS

We may modify, suspend, or discontinue any part of the Services, subject to obligations for orders already accepted and applicable law. We may refuse service where permitted by law. Information transmitted through networks may be adapted to technical requirements; payment-card information is encrypted during network transmission.

Section headings are for convenience only and do not affect interpretation.

SECTION 14 — ERRORS, INACCURACIES, AND OMISSIONS

We may correct typographical errors, inaccuracies, or omissions involving product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. If a material error affects an order already placed, we may contact you for instructions or cancel the affected item and issue the applicable refund. Nothing in this section limits rights required by law.

SECTION 15 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and online Services are provided “as is” and “as available.” We do not guarantee that online access will always be uninterrupted, timely, secure, or error-free. This disclaimer does not apply to express product promises, statutory warranties, or consumer rights that cannot legally be excluded.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, ZAI Brands LLC and its affiliates, managers, officers, employees, agents, contractors, licensors, service providers, and suppliers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services or products. Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by law.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury caused by negligence, or any warranty, remedy, or consumer right that applicable law does not permit us to exclude or limit.

SECTION 17 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless ZAI Brands LLC and its affiliates, managers, officers, employees, agents, contractors, licensors, service providers, and suppliers from third-party claims arising from your unlawful use of the Services, your breach of these Terms, or your violation of another person’s rights. This obligation does not apply to the extent a claim results from our own breach, negligence, or wrongful conduct.

SECTION 18 — SEVERABILITY AND TERMINATION

If any provision of these Terms is found unlawful, void, or unenforceable, it will be enforced to the maximum lawful extent and severed only as necessary; the remaining provisions remain effective.

These Terms remain effective until terminated. You may stop using the Services at any time. We may suspend or terminate access if we reasonably believe you violated these Terms. Provisions that by their nature should survive termination will survive, including payment obligations, intellectual-property provisions, disclaimers, limitations of liability, indemnification, and governing law.

SECTION 19 — ENTIRE AGREEMENT AND CHANGES

These Terms and the policies posted on the website constitute the agreement governing your use of the Services and supersede prior website terms on the same subject. A failure to enforce a provision is not a waiver.

We may update these Terms by posting a revised version and effective date. Changes apply prospectively unless law permits otherwise. Continued use after the effective date of revised Terms constitutes acceptance of the revised Terms.

SECTION 20 — GOVERNING LAW

To the extent permitted by applicable law, these Terms and any separate agreement through which we provide Services are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute not subject to a different mandatory forum will be brought in the state or federal courts located in Los Angeles County, California. This section does not deprive a consumer of mandatory protections or forums available under applicable law.